Leader in benchmarking/certifying call centers Focusing on key performance indicators: data points installed technology, personnel compensation, agent turnover, avg talk time, percent up-sell/cross-sells, education/training, and many more.

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call center benchmarking - it's a natural tendancy for new call center manager to want to benchmark only against call centers in their own industry. in our experience, however, it is best if you begin benchmarking against the average of centers you would consider to be your peers. we can allow you to do that.