Type of Service
1)        The Department of Rehabilitation's (DOR) Business Enterprise Program (BEP) equipment is in State, Federal, County office buildings, privately owned buildings cafeterias, snack bars, convenience stores and vending machine facilities.

2)        The Contractor shall provide, on an as needed basis, Relocation, Hauling, Salvage, and Recycling of vending machines and commercial restaurant equipment including but not limited to refrigerators, freezers, and sandwich prep tables through an approved Recycling Center for the DOR BEP cafeterias, snack bars, roadside rest areas, and vending facilities at locations such as California Department of Corrections and Rehabilitation facilities, state and federal buildings. The contractor may be required to store equipment in a secure area for a limited time. With advanced notice, the contractor must be able to adapt to special circumstances that include but are not limited to, disassembling equipment to fit through narrow entryways and securing equipment with straps. Contractors may need to work with the DOR contract administrator to obtain clearance for locations prior to service.

3)        Timely services must be provided to ensure the BEP vendor has limited interruption of business operations. This includes planning logistics, ensuring safety protocols, and coordinating with the BEP vendors.

4)        Equipment is not to be removed from a location without the written approval of a Business Enterprise Consultant (BEC) or the Contract Administrator. No exceptions. Contractors can only remove equipment when approval has been received in writing granting authorization. The Contractor shall provide service listed on the (DR 1308) only. If additional work is required, the Contractor shall obtain approval from the Contract Administrator/designee prior to additional work commencing.

B)        Locations
Locations listed in Exhibit G are subject to change.  The Contractor will be notified via an amendment of any change in locations.

C)        Service Hours
All Services shall be provided five (5) days a week, excluding holidays, between the hours of 7:00 a.m. to 5:00 p.m.  For work which needs to be accomplished before or after normal working hours, a charge of one-and-one-half (1-1/2) times the bid rate will be granted.  For work which needs to be accomplished on a Sunday or official State holiday, an amount of twice the bid rate will be granted.  Prior authorization must be obtained, in writing, from the DOR's Contract Administrator and/or designee for time requested other than normal working hours, Sundays and official State holidays.  A list of official State holidays is available from the DOR.

D)        Estimates
The DOR's Contract Administrator and/or designee requires¿ the Contractor to provide an estimate prior to authorizing any services.

E)        Response Time
From the time the DOR initiates a service request to the time the service commences shall not exceed twenty-four to forty-eight (24-48) hours, unless an extension of time is approved by the DOR's Contract Administrator and/or designee.  Occasionally, the DOR will inform the Contractor that an emergency condition exists and the Contractor shall complete the required service within a twenty-four (24) hour period to the satisfaction of the DOR.  In general, service shall be completed within a reasonable and acceptable time period to the DOR taking into consideration the nature and degree of the difficulty of the work involved.  Emergency shall be defined as a health and safety or hazardous working environment situation.

F)        Call Back Services
All work shall be under warranty for thirty (30) days from date of completion.  Time and costs for call backs to previous repairs under warranty shall be borne by the Contractor.

G)        Notification
The Contract Administrator will notify the Contractor, via an Authorization for Service - DR 1308, of location(s) requiring service and location contact person.  The Contractor shall schedule service date(s) and time(s) with the BEP vendor.  If the BEP vendor or designee is not on site at the scheduled time and date, the Contractor is to contact the Contract Administrator/designee for further instructions.  If Contract Administrator/designee cannot be reached, Contractor is to leave the site without performing any service and will charge the DOR one (1) hour at the Contract labor rate.  The Contractor shall obtain the BEP vendor or designee¿s signature on the Authorization for Service - DR 1308 upon work completion and verification that equipment is in working order and submit signed Authorization for Service - DR 1308 for payment.

H)        Verification of Arrival
The Contractor/service technician is required to have the BEP vendor or his or her staffs verify time of arrival on the job site, as well as the time of departure.  BEP vendor or his or her staff must be on site while the service is being performed.  The Contractor shall leave a copy of the work order signed by the BEP vendor or his or her staff indicating:  1) minimum time of arrival; 2) time of departure; and 3) general description of work performed at the location.

I)        Work Area
Contractor will ensure that the work area is kept clean and free of debris, as necessary, to maintain a safe working environment in and around the location.  While working on equipment, Contractor agrees to perform services with as little disruption to the State¿s and BEP vendor operations as possible.  All tools, equipment and other work materials belonging to the Contractor will be removed from the work location at the end of each working day.  The State shall not be responsible for storage of any Contractor property.

J)        State Property
1)        It shall be the Contractor's responsibility to make all necessary arrangements with office or building manager and local traffic authorities for use of elevators, loading docks, adjacent streets, sidewalks, and/or malls.
2)        Any damages by the Contractor to portions of building, premises, equipment, furniture, material or other property will be repaired or items will be replaced by Contractor to the satisfaction of the DOR with no expense to the DOR.
3)        Any damages by the Contractor to portions of buildings or premises for which the DOR is responsible, the DOR may, itself, at its option, repair or replace damages and deduct the cost thereof from the Contractor's invoice.
4)        Contractor shall provide dust covers, temporary dust barriers, pads, etc., as required to protect building occupants and contents during its operation.  Any items lost or stolen while in the Contractor's custody will be replaced by the Contractor at no expense to the State/Federal government.  Contractor must receive approval from the State/Federal government to remove equipment from a location.
5)        Floors, walls, and ceilings of buildings, including elevators, will be adequately protected by Contractor to prevent marring and scratching or other damages. The State may, itself, at its option, repair any damage or replace any lost or stolen items and deduct the cost thereof from Contractor's invoice.
6)        Contractor shall keep site clean as work progresses.  Upon completion of the work, all surfaces involved in this project shall be clean of any foreign material.  Contractor shall remove all waste materials from the work site and dispose of as required to maintain a safe working environment.

K) Disposal/Dump Fees

The contractor must submit a receipt for reimbursement of disposal fees.

L)        State General Prevailing Wage Rate

State General Prevailing Wage Rates will apply for all counties where service is requested and continue for the duration of this Agreement.  The predetermined general prevailing wage rates published by the Director of the Department of Industrial Relations may be obtained via the internet at www.dir.ca.gov.  It is the Bidder¿s responsibility to use the correct classification determination as published by the Department of Industrial Relations.  Bidder must submit a certified copy of all payroll records for verification by the DOR Contract Administrator and/or designee with each invoice. (Sacramento, Solano, Napa, Marin, Sonoma, Tuolumne, Amador, and San Joaquin Counties)